The Luxury Edit is a podcast from CXG that explores the evolving luxury industry through conversations with CEOs and key figures. Hosts Christophe Caïs, Silvia Coleman, and Clément Barthélemy cover topics ranging from innovation and thought leadership to customer experience and employee experience. Episodes draw on perspectives from markets including Dubai, Paris, and the US. It examines what is shaping the future of luxury.
Épisodes
Unfiltered with Christophe Caïs ft. Frederic de Narp: Desire Attracts, Meaning Retains
In the inaugural episode of the Unfiltered series on The Luxury Edit podcast, Christophe Caïs, Founder and CEO of CXG, sits down with Frédéric de Narp, co-founder of LUXIMPACT and former Global CEO of Harry Winston and Bally. Together, they explore Frédéric's conviction that luxury is an industry of civilisation, one that exists to protect artistic crafts, heritage, and the symbols that give l
Unpacked with Silvia Coleman ft. The Maker: Scaling a Founder-Led Luxury Brand Without Losing the Story
In this episode of Unpacked, Silvia Coleman, Head of Market Intelligence & Strategic Growth at CXG, is joined by Alina Roytberg, Co-Founder of The Maker and Co-Founder & Brand Director at Fresh, and Rose Pilato, Chief Marketing Officer of The Maker and former Global Director of Communications at Fresh.Together, they trace the full arc of building two category-defining brands, from Fresh
Decoding CX with Clément Barthélémy featuring Maryam Djavadi: Building Emotional Connections in Luxury Automotive
Clément Barthélémy, EVP of Measurement at CXG, sits down with Maryam Djavadi, Vice President of Business Excellence at Porsche, to explore how one of the world's most iconic automotive brands is rethinking customer experience in a rapidly evolving luxury landscape.Drawing on her unique perspective across both fashion and automotive, Maryam shares how luxury principles can be translated into an
Unpacked with Silvia Coleman ft. Christophe Caïs: Two Decades of Redefining Luxury Customer Experience
In this episode of The Luxury Edit, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, sits down with Christophe Caïs, Founder & CEO of CXG, a global customer experience powerhouse serving over 220 luxury Maisons across 85 countries, to celebrate 20 years of redefining what excellence looks like in luxury retail.Together, they trace the remarkable journey from a France-ba
Unpacked with Silvia Coleman ft. Michael Zakkour: Supporting Luxury DTC Brands Scaling Through CX Transformation
In this episode of Unpacked, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, is joined by Michael Zakkour, Founder & CEO of 5 New Digital, Managing Director at SellSide Group M&A, bestselling author, and globally recognized strategist in digital commerce and consumer behavior.Together, they explore how premium and luxury DTC brands can scale without losing what mat
Decoding CX with Clement Barthelemy featuring Gaelle Devins: The Intersection of Retail, Customer Experience and Leadership
In this first episode of our Decoding CX series, Clement Barthelemy, EVP of Measurement at CXG, sits down with Gaelle Devins, Chief Customer Officer & Executive Board Member at Breitling, and author of Flow Leadership: Unleash the Power of People, Purpose, and Performance.Together, they explore what modern leadership looks like in the evolving world of luxury retail, where client excellence an
Unpacked with Silvia Featuring Ron Thurston: The Future of Talent in Luxury Retail
What if the future of luxury leadership isn’t about keeping up with tech, but about doubling down on human connection?As the luxury industry navigates AI, automation, and rapid transformation, one question rises to the top: How do we lead with purpose when everything is evolving? In this episode, Silvia Coleman, VP of Market Intelligence & Strategic Growth at CXG, sits down with Ron Thurston—t
